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RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions - Fundraising
Lottery Information
By purchasing a ticket in the lottery conducted by Access Industries for the Disabled Ltd. ABN 84 001 797 511, (Access Industries), CFN No. 14342, you are deemed to have accepted these terms and conditions.
The Promoter is Access Industries, 131 Station Rd Seven Hills NSW 2147, Australia. Telephone: (02) 9854 2900.
All prize winners will be contacted by phone or email.
Our Fundraising Administrators call business and residential customers for ticket sales. We also have a website where tickets can be purchased at www.accessindustries.com.au.
Please direct all enquiries to: fundraising@accessindustries.com.au.
FIRST PRIZE
Travel credit to the value of $10,000
• Your choice of airline or cruise ship
• Your choice of accommodation in your chosen destination
• Travel Insurance recommended, not included
• Subject to cruise, flights and hotel availability
• Travel credit cannot be redeemed for cash
• All bookings are made through Hornsby Travel & Cruise
SECOND PRIZE
Shooping Gift Card for $5,000. Valid for 36 months. The voucher is not redeemable for cash.
THIRD PRIZE
Ampol Fuel Gift Card for the value of $2,000.00. It cannot be redeemed for cash.
Number of Tickets printed. 2000
Date of Draw. 16 weeks from the commencement of each lottery. The draw will be a manual process from a barrel, conducted at the office of Access in Station Rd or Hope St Seven Hills.
Terms and conditions
Photographs used in advertising are for illustration purposes only and do not necessarily depict prize detail or size. Prizes are not transferable.
All holiday packages are, unless otherwise stated, not available during school & public holidays and are subject to availability.
Insurance and departure tax are not included unless otherwise stated. All flights depart from capital cities and economy class unless otherwise stated.
All holidays must be used by the dates shown on the ticket and brochure. All bookings must be finalised 10 days before the departure date.
Please note no spending money is included in any travel prize.
Harvey Norman Gift Cards can be used at store locations throughout Australia. Gift cards cannot be redeemed for cash and gift cards are valid for 36 months from the date of issue.
Ampol fuel cards cannot be redeemed for cash.
A customer may win more than one prize if the customer purchases more than one ticket and there are no limits on the number of prizes a customer may win.
Ticket purchasers must be aged 18 years or over.
In accordance with State legislation, a person is not eligible to purchase a lottery ticket if they are:
1. A member of the management of the incorporated eligible association conducting the lottery.
2. Directly engaged in conducting the draw of the lottery.
3. The incorporated eligible association conducting the lottery.
4. A member of the immediate family of a person mentioned in points 1 or 2. [Means the person’s spouse and family members residing at the same premises as the person.]
5. Legislation in each state may impose additional restrictions on eligibility for lotteries.
If you wish to support our activities to assist people with disabilities through either a donation or a bequest, please note that Access Industries is a registered charity and a Deductible Gift Recipient. All such support is tax deductible.
Unclaimed prizes.
If a prize is not claimed within three (3) months of the draw date, the Promoter will draw another winning ticket in the presence of an Access Industries officer who will act as a witness to the redraw. The draw will be a manual process from a barrel
By purchasing a ticket in the lottery conducted by Access Industries for the Disabled Ltd. ABN 84 001 797 511, (Access Industries), CFN No. 14342, you are deemed to have accepted these terms and conditions.
The Promoter is Access Industries, 131 Station Rd Seven Hills NSW 2147, Australia. Telephone: (02) 9854 2900.
All prize winners will be contacted by phone or email.
Our Fundraising Administrators call business and residential customers for ticket sales. We also have a website where tickets can be purchased at www.accessindustries.com.au.
Please direct all enquiries to: fundraising@accessindustries.com.au.
FIRST PRIZE
Travel credit to the value of $10,000
• Your choice of airline or cruise ship
• Your choice of accommodation in your chosen destination
• Travel Insurance recommended, not included
• Subject to cruise, flights and hotel availability
• Travel credit cannot be redeemed for cash
• All bookings are made through Hornsby Travel & Cruise
SECOND PRIZE
Shooping Gift Card for $5,000. Valid for 36 months. The voucher is not redeemable for cash.
THIRD PRIZE
Ampol Fuel Gift Card for the value of $2,000.00. It cannot be redeemed for cash.
Number of Tickets printed. 2000
Date of Draw. 16 weeks from the commencement of each lottery. The draw will be a manual process from a barrel, conducted at the office of Access in Station Rd or Hope St Seven Hills.
Terms and conditions
Photographs used in advertising are for illustration purposes only and do not necessarily depict prize detail or size. Prizes are not transferable.
All holiday packages are, unless otherwise stated, not available during school & public holidays and are subject to availability.
Insurance and departure tax are not included unless otherwise stated. All flights depart from capital cities and economy class unless otherwise stated.
All holidays must be used by the dates shown on the ticket and brochure. All bookings must be finalised 10 days before the departure date.
Please note no spending money is included in any travel prize.
Harvey Norman Gift Cards can be used at store locations throughout Australia. Gift cards cannot be redeemed for cash and gift cards are valid for 36 months from the date of issue.
Ampol fuel cards cannot be redeemed for cash.
A customer may win more than one prize if the customer purchases more than one ticket and there are no limits on the number of prizes a customer may win.
Ticket purchasers must be aged 18 years or over.
In accordance with State legislation, a person is not eligible to purchase a lottery ticket if they are:
1. A member of the management of the incorporated eligible association conducting the lottery.
2. Directly engaged in conducting the draw of the lottery.
3. The incorporated eligible association conducting the lottery.
4. A member of the immediate family of a person mentioned in points 1 or 2. [Means the person’s spouse and family members residing at the same premises as the person.]
5. Legislation in each state may impose additional restrictions on eligibility for lotteries.
If you wish to support our activities to assist people with disabilities through either a donation or a bequest, please note that Access Industries is a registered charity and a Deductible Gift Recipient. All such support is tax deductible.
Unclaimed prizes.
If a prize is not claimed within three (3) months of the draw date, the Promoter will draw another winning ticket in the presence of an Access Industries officer who will act as a witness to the redraw. The draw will be a manual process from a barrel
Our Privacy Policy
This is where you can show your privacy policy.
Refund Policy
Lotteries Refund Policy
Access Industries for the Disabled Limited ABN 84 001 797 511 CFN No. 14342 (Access Industries) conducts lotteries as part of its fundraising initiatives.
Access Industries is committed to ensuring customer satisfaction with all ticket purchases in our lotteries. In accordance with Australian Consumer Law, Access Industries is not obligated to provide a refund for any 'change of heart' decision related to the purchase of a ticket in a lottery or for donations made to Access Industries.
However, where an individual believes that an error has been made by either Access Industries, then Access Industries will consider the refund on a case-by case basis.
All requests for refunds must be made by the person who originally purchased the lottery tickets or donated the funds. Refund applications should be addressed to the Marketing and Fundraising Manager and emailed to fundraising@accessindustries.com.au.
For an application to be assessed, please provide information as outlined below:
• Proof of purchase or donation made.
• The payment date.
• The amount of the payment to be refunded.
• The name of the payee (the supporter or donor).
• A reference number such as a Customer Account Number or Tax Receipt (for donations if known).
• The reason for the refund request.
All tickets not returned by the lottery closing date will be valid for the draw and therefore able to win a prize so cannot be refunded. All refund requests will be logged into Access Industries' systems and will be investigated and responded to within 5 working days.
Access Industries will only refund in Australian Dollars. The method of refund will be the same as the purchase method except for cash. In the event a supporter has purchased via cash, the refund will be made via either cheque or direct deposit.
Complaint Policy Form
Access Industries for the Disabled Limited ABN 84 001 797 511 CFN No. 14342 (Access Industries) conducts lotteries as part of its fundraising initiatives.
Access Industries is committed to ensuring customer satisfaction with all ticket purchases in our lotteries. In accordance with Australian Consumer Law, Access Industries is not obligated to provide a refund for any 'change of heart' decision related to the purchase of a ticket in a lottery or for donations made to Access Industries.
However, where an individual believes that an error has been made by either Access Industries, then Access Industries will consider the refund on a case-by case basis.
All requests for refunds must be made by the person who originally purchased the lottery tickets or donated the funds. Refund applications should be addressed to the Marketing and Fundraising Manager and emailed to fundraising@accessindustries.com.au.
For an application to be assessed, please provide information as outlined below:
• Proof of purchase or donation made.
• The payment date.
• The amount of the payment to be refunded.
• The name of the payee (the supporter or donor).
• A reference number such as a Customer Account Number or Tax Receipt (for donations if known).
• The reason for the refund request.
All tickets not returned by the lottery closing date will be valid for the draw and therefore able to win a prize so cannot be refunded. All refund requests will be logged into Access Industries' systems and will be investigated and responded to within 5 working days.
Access Industries will only refund in Australian Dollars. The method of refund will be the same as the purchase method except for cash. In the event a supporter has purchased via cash, the refund will be made via either cheque or direct deposit.
Complaint Policy Form
